"Thank you very much Nicole for illustrating the many ways to say the same thing! Learning to ask questions rather than make assumptions has been a great help to communicate more effectively and get the best out of my team.
Financial Services - coaching client
I just wanted to thank you once again for your genuine investment in me. Your professionalism, kind and sensitive spirit, and coaching knowledge and skills made the experience an easy and comfortable one. Although challenging at times, I know it was what I needed to break through my barriers.
Education sector- coaching client
"Nicole is a valued and highly professional member of our team. She is always quick to respond to requests which is essential given the nature of the business. She is reliable and always pleasant to deal with.
Nicole is flexible in her approach to her work and maintains excellent client relationships and delivers good results. I am more than happy to recommend Nicole for any future work and if you have any questions please do not hesitate to contact me directly."
Mediation Manager, CiC (EAP)
"This is just a quick note to say thank you so much for all your help and support with this case and especially today, you were great – it is v much appreciated."
Global Shipping Company, London
"Nicole quickly understood what was really going on for both parties and what was at the root of their dispute. With great patience and empathy, she managed to help them see each other's perspective and how misunderstandings had happened. They actually walked out of the mediation smiling!"
" I wanted to thank you personally for your outstanding professionalism in this process – I confess to feeling sceptical regarding the process when it was initially suggested but I can honestly say it exceeded my expectations in every way and I wouldn’t hesitate to recommend this service to anyone experiencing difficulties in working relationships. I’m very clear the effectiveness of the day was down to your skill and experience as a mediator and I’m very grateful for the thought and time you dedicated to helping us both"
Hammersmith and Fulham Council
"I would like to take the opportunity to thank both George and Nicole for their work yesterday. It was a very long and a very tough day and it was handled with great compassion and professionalism and even inspired me to want to be a mediator one day. It felt like such a gift to be heard and understood.
Line Manager, London University
"Just a note to say a big thank you for your non-judgemental professionalism and patience during what was a very challenging day. It was a real gift to be able to speak and be heard.
You are both very good at what you do. Keep doing what you are doing as it is very much appreciated.
Line Manager, London University
"Nicole was very punctual in responding to emails and very proactive in keeping in contact - this was especially important as the session had been cancelled on previous occasions due to my work colleague being poorly.
Nicole was both impartial and non-judgemental. She gave both parties the time and space to speak and then discuss issues face-to-face. She facilitated what was potentially a very challenging situation and both parties felt that they had a forum to express themselves. Nicole also has good reflective skills which enabled both people involved to look at issues from the other's perspective and appropriate compromises were reached through this process, which I hope will foster better future working relations."
Team Manager, Ealing Council