I started my career over 30 years ago in the cut throat, competitive world of PR. You had to be tough as old boots and totally committed. If you weren't, you were out, or became burnt out! Neither option was particularly palatable.
It was a driven culture with only one goal… to win and be the best. Those expectations came with a high price tag at the cost of the welfare and health of its employees.
Bullying, harassment, personality clashes, communication issues, leadership squabbles were all an accepted part of the industry, which, it was considered a privilege to work in!
They say that what doesn’t kill you makes you stronger…
Realising it was a young person’s game, I left and set up my own copywriting business while bringing up my three boys. Unsatisfied with simply putting pen to paper, I sensed there was something more meaningful waiting for me. I had a curious mind, always asking lots of questions. I had a deep rooted need to understand people and their behaviour so decided to address this yearning by joining an informal, weekly, psychology study group. Although this was for self interest only, five years later I realised this was an area I wanted to explore further.
I began studying counselling and was intrigued by a module on Mediation which prompted me to train as an accredited Civil and Commercial Mediator. The course was taught from a psychological perspective which was the perfect combination to marry my communication skills and my interest in psychology.
However, I kept thinking about my tortuous years in PR and all the unnecessary conflict, stress and toxicity that was never addressed. I wished we had access to what is now recognised as a Workplace Mediator to ease the path of daily working life.
With this in mind, I decided to train further and specialise in Workplace Mediation in the hope that I could help people navigate conflict and difficult conversations in the workplace in a less traumatic way than I did!
I am an effective communicator, intuitive and quick to understand the triggers and barriers blocking resolution in many situations, I have experience in both the Private and Public Sector, team facilitations and conflict management. I have the capacity of dealing with disputes with high emotional content but most importantly, I am passionate about problem solving and helping people in conflict.
I look forward to the opportunity of working with you or members of your organization to move difficult conversations forward in a healthy and constructive way for your business.
Please contact me if you would like to know more about the Workplace Mediation process.
"Nicole is a valued and highly professional member of our team. She is always quick to respond to requests which is essential given the nature of the business. She is reliable and always pleasant to deal with.
Nicole is flexible in her approach to her work and maintains excellent client relationships and delivers good results. I am more than happy to recommend Nicole for any future work and if you have any questions please do not hesitate to contact me directly."
Mediation Manager, CiC (EAP)
"This is just a quick note to say thank you so much for all your help and support with this case and especially today, you were great – it is v much appreciated."
HR Manager, Global Shipping Company, London
"Nicole quickly understood what was really going on for both parties and what was at the root of their dispute. With great patience and empathy, she managed to help them see each other's perspective and how misunderstandings had happened. They actually walked out of the mediation smiling!"
Line Manager, NHS Trust
Aldo Civico ICF Accredited Executive Conflict Coaching (2019)
ADR Group Accredited Workplace Mediator (2017)
Regents University London, School of Psychotherapy and Psychology, Accredited Civil and Commercial Mediator (2016)
Registered member of The Civil Mediation Council (CMC)
ADR Group Workplace Member
The Society of Mediators
I am a member of four Mediation Panels, two of which are Employee Assistance Providers.
I adhere to the Civil Mediation Council's (CMC) European Code of Conduct for Mediators.
I work with CALM mediation providing voluntary Mediation to the community.
In addition to Mediation, I offer:
Public and Private
Health, IT, Local Government, Education, Events, The Arts, Shipping, Leisure, Engineering, Pharmaceutical, Transport, Property, Finance
" I wanted to thank you personally for your outstanding professionalism in this process – I confess to feeling sceptical regarding the process when it was initially suggested but I can honestly say it exceeded my expectations in every way and I wouldn’t hesitate to recommend this service to anyone experiencing difficulties in working relationships. I’m very clear the effectiveness of the day was down to your skill and experience as a mediator and I’m very grateful for the thought and time you dedicated to helping us both"
Line Manager, Hammersmith and Fulham Council.
"I would like to take the opportunity to thank both George and Nicole for their work yesterday. It was a very long and a very tough day and it was handled with great compassion and professionalism and even inspired me to want to be a mediator one day. It felt like such a gift to be heard and understood.
Line Manager, London University
"Just a note to say a big thank you for your non-judgemental professionalism and patience during what was a very challenging day. It was a real gift to be able to speak and be heard.
You are both very good at what you do. Keep doing what you are doing as it is very much appreciated.
Line Manager, London University
"Nicole was very punctual in responding to emails and very proactive in keeping in contact - this was especially important as the session had been cancelled on previous occasions due to my work colleague being poorly.
Nicole was both impartial and non-judgemental. She gave both parties the time and space to speak and then discuss issues face-to-face. She facilitated what was potentially a very challenging situation and both parties felt that they had a forum to express themselves. Nicole also has good reflective skills which enabled both people involved to look at issues from the other's perspective and appropriate compromises were reached through this process, which I hope will foster better future working relations."
Team Manager, Ealing Council