We all have a story to tell about how we evolved and ended up doing what we now do. Sometimes it will be a path well planned from an early age, sometimes it will be as a result of circumstance and events that redirected us on a new adventure. Mine was the latter.
I started my career over 30 years ago in the cut throat, competitive world of PR. You had to be tough as old boots and totally committed. If you weren't, you were out, or became burnt out! Neither option was particularly palatable.
It was a driven culture with only one goal… to win and be the best. Those expectations came with a high price tag at the cost of the welfare and emotional health of its employees.
Bullying, harassment, personality clashes, communication issues, leadership squabbles were all an accepted part of the industry, which, it was considered a privilege to work in!
They say that what doesn’t kill you makes you stronger… I survived!
Realising it was a young person’s game, I left and set up my own copywriting business while bringing up my three boys. Unsatisfied with simply putting pen to paper, I sensed there was something more meaningful waiting for me. I had a curious mind, always asking lots of questions. I had a deep rooted need to understand people and their behaviour so decided to address this yearning by joining an informal, weekly, psychology study group. Although this was for self interest only, six years later I realised this was an area I wanted to explore further.
I began studying counselling and was intrigued by a module on Mediation which prompted me to train as an accredited Civil and Commercial Mediator. The course was taught from a psychological perspective which was the perfect combination to marry my communication skills and my interest in psychology.
However, I kept thinking about my tortuous years in PR and all the unnecessary conflict, stress and toxicity that was never addressed. I wished we had access to what is now recognised as a Workplace Mediator to ease the path of daily working life.
With this in mind, I decided to train further and specialise in Workplace Mediation in the hope that I could help people navigate conflict and difficult conversations and issues in the workplace in a less traumatic way than I did!
My coaching evolved through my mediation work. I was approached time and again by one or more of the participants for further support following the mediation to help with their own particular triggers and communication style. I was naturally supporting them anyway but decided if I wanted to do this seriously, I needed to qualify as an accredited coach which is how my Executive Conflict Coaching journey was born.
I have had the privilege of working in some fantastic organisations with remarkable people. To end your day knowing you have been the motivator for change or the reason why your client will walk into their business the next day feeling unburdened, calm, engaged and happy to be there... well that’s my why!
I now work with CEO’s, Leaders, Senior Executives and their teams supporting them in their own conflict and communication journeys through coaching, training, mediation and consultancy.
I look forward to the opportunity of working with you or members of your organization to move difficult conversations forward in a healthy and constructive way for your business.
Wishing you all a conflict free day!
Aldo Civico ICF Accredited Executive Conflict Coaching (2019)
ADR Group Accredited Workplace Mediator (2017)
Regents University London, School of Psychotherapy and Psychology, Accredited Civil and Commercial Mediator (2016)
Registered member of The Civil Mediation Council (CMC)
ADR Group Workplace Member
The Society of Mediators
I am a member of four Mediation Panels, two of which are Employee Assistance Providers.
I adhere to the Civil Mediation Council's (CMC) European Code of Conduct for Mediators.
I work with CALM mediation providing voluntary Mediation to the community.
Public and Private
Health, IT, Local Government, Education, Events, The Arts, Shipping, Leisure, Engineering, Pharmaceutical, Transport, Property, Finance, Film, Retail
"Thank you Nicole for helping me see the wood for the trees and unblocking some very limiting beliefs. I know I have a long road ahead but I'm excited about my new adventure and can't thank you enough for your excellent coaching and support!
Retail brand - coaching client
I just wanted to thank you once again for your genuine investment in me. Your professionalism, kind and sensitive spirit, and coaching knowledge and skills made the experience an easy and comfortable one. Although challenging at times, I know it was what I needed to break through my barriers to achieve my goals.
Education sector- coaching client
"Nicole is a valued and highly professional member of our team. She is always quick to respond to requests which is essential given the nature of the business. She is reliable and always pleasant to deal with.
Nicole is flexible in her approach to her work and maintains excellent client relationships and delivers good results. I am more than happy to recommend Nicole for any future work and if you have any questions please do not hesitate to contact me directly."
Mediation Manager, CiC (EAP)
"This is just a quick note to say thank you so much for all your help and support with this case and especially today, you were great – it is v much appreciated."
Global Shipping Company, London
"Nicole quickly understood what was really going on for both parties and what was at the root of their dispute. With great patience and empathy, she managed to help them see each other's perspective and how misunderstandings had happened. They actually walked out of the mediation smiling!"
" I wanted to thank you personally for your outstanding professionalism in this process – I confess to feeling sceptical regarding the process when it was initially suggested but I can honestly say it exceeded my expectations in every way and I wouldn’t hesitate to recommend this service to anyone experiencing difficulties in working relationships. I’m very clear the effectiveness of the day was down to your skill and experience as a mediator and I’m very grateful for the thought and time you dedicated to helping us both"
Hammersmith and Fulham Council
"I would like to take the opportunity to thank both George and Nicole for their work yesterday. It was a very long and a very tough day and it was handled with great compassion and professionalism and even inspired me to want to be a mediator one day. It felt like such a gift to be heard and understood.
Line Manager, London University
"Just a note to say a big thank you for your non-judgemental professionalism and patience during what was a very challenging day. It was a real gift to be able to speak and be heard.
You are both very good at what you do. Keep doing what you are doing as it is very much appreciated.
Line Manager, London University
"Nicole was very punctual in responding to emails and very proactive in keeping in contact - this was especially important as the session had been cancelled on previous occasions due to my work colleague being poorly.
Nicole was both impartial and non-judgemental. She gave both parties the time and space to speak and then discuss issues face-to-face. She facilitated what was potentially a very challenging situation and both parties felt that they had a forum to express themselves. Nicole also has good reflective skills which enabled both people involved to look at issues from the other's perspective and appropriate compromises were reached through this process, which I hope will foster better future working relations."
Team Manager, Ealing Council