In any workplace conflict or challenging discussion, the need to stand in someone else’s shoes is imperative to move a conversation forward. So how do we this, particularly when there is an unwillingness or lack of empathy to view the situation from another angle? In most conflict situations, we are triggered by a value that has felt challenged, dismissed or threatened. We all have one or two values that we will go to great lengths to protect. This doesn’t mean we all hold th

Accusations, blame and getting past 'the lie' Nicole Posner, SEPTEMBER 05, 2018 HR Magazine In any conflict situation, there is always three sides to the story: the versions of the sides involved and, somewhere in the middle, the truth As an HR professional you may have been asked to smooth over or intervene in disputes at an informal level where two highly-respected members of staff have very different accounts of events. Both versions may sound very convincing but, unless i

Office dynamics can be one of the greatest causes of conflict. People work together 8 hours a day on average. We weren’t built to get along with everyone all the time and sometimes we grate on each other often unintentionally. We are all different. We have all been brought up in different environments in different cultures with different values. That doesn’t necessarily mean our way is right and everyone else is wrong. For example, someone who has grown up in a large family w