Let’s face it, even the most emotionally intelligent and conflict conscious amongst us have been guilty of losing our patience and calm demeanor once in a while. The workplace offers a myriad of different scenarios that can bring out the worst in us; tight deadlines, long hours, demanding clients, clash of personalities and personal issues. A manager however needs to rise above those provocative circumstances that might cause uncharacteristically bad behaviour. A manager nee

Accusations, blame and getting past 'the lie' Nicole Posner, SEPTEMBER 05, 2018 HR Magazine In any conflict situation, there is always three sides to the story: the versions of the sides involved and, somewhere in the middle, the truth As an HR professional you may have been asked to smooth over or intervene in disputes at an informal level where two highly-respected members of staff have very different accounts of events. Both versions may sound very convincing but, unless i

The CBI estimates a staggering 370 million working days are lost each year due to stress and workplace conflict which costs UK business in monetary terms, £33 billion per year! The real cost of conflict can affect your organisation in ways that might not be so obvious; the emotional cost, the physical cost, the productivity cost and bottom line ... the profitability cost. Conflict knows no boundaries and comes in many guises but some of the main causes are personality clashe