Have you ever been in an argument when the other person just won't listen? They believe their side of the story is the only one that can be right? They are not interested in what you think or your point of view?
This is quite common when people are in conflict.
In the workplace or business setting, some conflict can be healthy and encourages a competitive edge. However when it starts to impact relationships, health and home life, it needs to be addressed.
Benefits of Mediation
There are many causes of conflict within the workplace from boardroom to shop floor. These might include bullying, discrimination, communication issues, personality clashes, management styles and work ethics.
These may stem from differences in values and culture, or as a result of change or an organisational reshuffle. Whatever the reason, conflict can leave those involved feeling anxious, angry, hurt, let down or stressed.
Conflict can not only impact the two parties involved, but it can also have a domino effect leaving teams and sometimes entire departments feeling unsettled and demotivated and in extreme cases can lead to a divisive workforce.
When left to fester, an unaddressed conflict can escalate into a destructive and toxic issue affecting not only the performance and productivity of your organisation but also your profitability and reputation.
Mediation can help people in the workplace or business to resolve inter-relationional disputes and conflict, to rebuild trust and respect and allow them to work together again in a professional and collaborative way.
There are no winners or losers as both parties own the process and reach an agreement or resolution that they are both happy with
It shows a commitment as an employer to the wellbeing of its employees and to resolve the dispute fairly
It is cost effective and saves management time dealing with the dispute
It is quick and can be organised within a few days and at any stage of the conflict
It is informal and not adversarial allowing for better working relationships in the future and a more productive workforce
As it is a voluntary and self determined process, both parties will be more committed and more likely to stick to the agreement